Registration for the Spring 2021 Sessions has closed.
Information on Fall 2021 sessions will be announced this summer.
Protect margin by managing the client, contract and project.
Through a series of 10 interactive webinars, dealer staff members are guided through information, tools and best practices that will help your dealership avoid costly mistakes, reduce margin erosion, and sustain and deepen customer relationships. The course instructor is an expert in furniture project management and an industry leader in project management training.
The Solomon Coyle Project Management Training program is a highly cost-effective way to help your entire project management team hone their ability to deliver smart project management solutions with higher quality, better accountability and greater value.
Classes are available for staff at Allsteel, Haworth, Herman Miller, Kimball, Knoll, Teknion LLC, Steelcase dealerships and as of March 2021, non-aligned dealers as well.
Attendance is easy. Participants log into the webinars from wherever they have Internet access and a phone. The training sessions are 90 minutes long. The initial class meeting is a 45-minute online orientation.
We supply session handouts and workbooks plus forms, checklists and other professional tools. Tests along the way plus a final exam provide feedback on the attendee’s understanding of the material. Solomon Coyle issues a certificate of completion to individuals who fulfill the program requirements.
Key Learning Objectives
- Understand team roles and responsibilities
- Create sound project plans and effectively manage the project, the client and the contract
- Perform accurate installation estimating using the Solomon Coyle methodology
- Reduce margin erosion throughout the project
- Incorporate best practices for managing each aspect of the project effectively, from quote to invoice
- Minimize cost overruns and improve on-time delivery through better project tracking
- Maximize efﬁciency through better processes and technology usage
- Communicate effectively with team members, subcontractors and clients
- Increase client satisfaction and retention
- Manage jobs to safeguard and even improve proﬁtability
Here’s a session-by-session look at the curriculum. Click topic to see session outlines.
- Dealer economics and margin erosion
- 4 key causes of margin erosion
- Project manager (PM) roles and responsibilities
- 7 key concepts
- Best practices
- Sales order process and the PM’s role
- Best practices to prevent margin erosion
- Work order process overview
- Best practices for efficiency
- Installation importance and key issues
- Efficiency and effectiveness factors
- Solomon Coyle estimating process
- Estimating rules of thumb
- Estimating prototypes
- Key elements of the project plan
- End-to-end view of the project plan
- Communications and documentation
- Client expectations and decision making
- Documenting key decisions
- Managing the scope of work
- Terms and conditions
- Documenting change orders
- 5 key project aspects
- Leveraging the manufacturer’s capabilities
- Managing job close-out
- Working effectively with subcontractors
- Managing corrective actions efficiently
- Punch list process
- Project management value proposition
- Determining project management services cost
- Marketing project management services
- Review of key concepts
- Challenges and opportunities in the day-to-day application of project management concepts and best practices